EngageOne Converse – Reducing the Cost to Serve While Increasing Customer Satisfaction

Biz Report

When it comes to direct messaging, businesses are beginning to implement it more towards customer service efforts. And according to Facebook, over 1 billion messages are sent between people and businesses on their Messenger platform each month.

Well, if you’re looking to set up your very own chatbot to manage the influx of DMs, check out EngageOne Converse by Pitney Bowes.

Today, chatbots are becoming increasingly more relevant and more popular among everyday consumers. About 4 billion users every month are on the top 4 messaging applications and they’re using chatbots through their phones and home automation to interact with companies. It seems to be that companies have no other choice but to keep up with consumer technology in order to sustain a booming business.

This is where EngageOne Converse comes in. They bring several benefits to companies as they provide the ability for the company to engage with their customers on messaging applications and other online channels. This reduces the cost to serve while increasing customer satisfaction and customer engagement. In addition, it’s a faster time to value which also increases the return on investment.

A final element that EngageOne Converse provides its businesses users is allowing them to engage with their customers and control the conversation. The benefit to consumers of businesses using chatbox applications is that it allows them to communicate with those businesses in the medium of their choice.

Essentially, the support and help you need is constantly available and you’re not stuck having to wait until you get back to a certain location in order to get assistance. EngageOne Converse makes it available any time, anywhere, 24 hours a day.

For more information go to pitneybowes.com and search for EngageOne Converse today.

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